Dynamics 365 Field Services Repairs & Voids Management

 

Full End to End Repairs and Voids Management

iProperty Cloud Repairs is a Complete Dynamics 365 Field Services for Housing Associations, Property Maintenance, Facilities Management and Estate Agents. The solution comes with Schedule Boards, automated, dynamic and manual scheduling, van stock and inventory management, Contractor Portal, Customer self-service Portal & many more functionality.

Customer Self-Service and Reporting

 

Customer Self-Service Portal

Your customers can raise repairs (or repair request if manual approval is required), book appointments that suits them, update repair jobs with more information, amend bookings and cancel jobs all from your iProperty Cloud Customer self-service Portal.

Online Support

You can support your customers online via our Customer Portal ticketing system without the need for them to call you delivering a real channel shift and reducing call centre costs.

Reporting

Your customers on your iProperty Cloud Customer Portal can see progress and updates on all their repairs and everything related.

Mobile Workforce, Contractors & Inspections

 

Innovation and Mobility

Your DLO, Contractors and Repairs Operatives will all be able to work from their Mobile devices whether it is an Android device, iPhone, iPad or a Windows device. Not only that, our Innovations brings real tangible time and effort savings. For example: Our Speech to Text module allows your mobile workforce to dictate their reports inside Dynamics 365 mobile and tablet apps saving them approximately 40% of the typical time to type up each report.

Inspections

Whether the job is a pre-job inspection or a post-job inspection, a Health and Safety or a compliance Site Inspection, iProperty Cloud solution allows your Repairs operatives and Technical officers to record all job details on site within the same screen without having to write it down and then type it up later. They are also able to take photos of the job there and then within the Mobile Device app and these photos are then available within our propriety iProperty Cloud Photo Gallery.

Contractors Portal

iProperty Cloud Contractor Portal allows your external contractors, repairs operatives and anyone else you choose, to be able to get jobs allocated to them, accept or reject these jobs, update them with regular events (travelling to site, on site, WIP, completed, etc.), add photos, reports and feedback all within the Contractor portal accessible from any browser on any device. Not only that, Contractors are able to raise invoices and see their payments updates as well as raise tickets from your iProperty Cloud Contractor Portal.

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